What is eLearning?
Once the learners and needs have been analyzed, a course has been designed, and eLearning has been deemed the most appropriate learning solution, truly engaging courses can be developed using various tools. During the development process, course prototypes undergo many review cycles until the training is ready to be implemented.
Click on each course below to view samples of my eLearning courses.
Excel at Customer Service
Project Details
🤼 Audience: Tech Haven Electronics Retail Sales Associates
📛 Problem: Tech Haven Electronics aims for an increase in customer satisfaction, as assessed through post-interaction surveys and feedback. Tech Haven aims to increase the repeat customer rate by tracking the percentage increase in repeat customers within six months post-training, indicating that the improved customer service is fostering customer loyalty.
💡 Solution: The course solution provides Tech Haven Associates with proactive, relavant, scenario-based training to connect with customers, build rapport, and reduce customer complaints.
💭Process: Kirkpatrick’s Level 2 Assessment: Includes a 5 question quiz where learners must pass with an 80%. Unlimited retries, and two scenario-based knowledge checks. Level 3 Assessment: Two months after the training, the monthly employee evaluations will have a customer interaction observation component added to them.
🛠️ Tools Used: Articulate Storyline 360, Canva
📂 Additional Deliverables: Design Document, Storyboard, Job Aid
Discovering Wine and Body Food Pairings.
Project Details
🤼 Audience: Restaurant Personnel at a Winery
📛 Problem: Many servers at Wine and Dine Lounge lack sufficient knowledge about the body of wines and how to recommend appropriate food pairings, resulting in missed opportunities to enhance customer satisfaction and increase sales. To enhance the dining experience at Wine and Dine Lounge by ensuring servers are knowledgeable about the concept of body in wine and can effectively suggest complementary food pairings from the menu.
💡 Solution: By following this structured training program and assessment plan, Wine and Dine Lounge aims to elevate its service quality, enrich the customer experience, and ultimately drive business growth through knowledgeable and confident servers.
💭 Process: The objective for the the results are:
Method: Analysis of sales data, customer reviews, and repeat business rates.
Metrics: Increase in wine sales, improved customer satisfaction scores, positive changes in dining experience feedback.
🛠️ Tools Used: Articulate Storyline 360, Canva
📂 Additional Deliverables: Design Document, Job Aid
HIPAA: Safeguarding Patient Information
Project Details
🤼 Audience: Medical Professionals
📛 Problem: This course was designed to train medical professionals to comply with HIPAA laws in medical clinics, and hospitals. The goal is to protect patient data and comply with HIPAA laws.
💡 Solution: After completing this course learners will be able to comply with HIPAA laws and protect patient data. Medical professionals will also process patient data effectively.
💭 Process: Kirkpatrick’s Level 2 Assessment: Includes a 5 question quiz where learners must pass with an 80%. Unlimited retries, and one scenario-based knowledge checks. Level 3 Assessment: After the training, the medical professionals will have zero HIPAA violations.
🛠️ Tools Used: Articulate Rise, Canva
